Privacy Policy

Optivise Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://www.optivisesolutions.com, and when you use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Submit a contact form on our website
• Book a session via Acuity Scheduling
• Subscribe to our newsletter or email list
• Complete our pre-session business assessment questionnaire
• Communicate with us by email, phone, or other means

This information may include your name, email address, phone number, business name, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring URL
• Device information

This information is collected through cookies and similar tracking technologies. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide our services
• Manage session bookings and send booking confirmations
• Send you our newsletter if you have subscribed (you can unsubscribe at any time)
• Improve our website and services
• Comply with our legal obligations
• Communicate about our services where you have indicated interest

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: We use third-party tools to operate our business (including Acuity Scheduling for bookings, email service providers for newsletters). These providers are only given access to the information necessary to perform their services and are required to protect it.
• Legal compliance: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a sale or transfer of our business, your information may be transferred to the new owner, subject to the same privacy protections.

4. Data Storage & Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your data may be stored on servers located in Australia or overseas (for example, our booking and email tools may use overseas servers). Where data is stored overseas, we take steps to ensure it is protected to standards comparable to Australian law.

5. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of your privacy rights

To exercise these rights, please contact us at hello@optivisesolutions.com.au. We will respond within a reasonable timeframe.

6. Newsletter & Marketing Emails

If you subscribe to our newsletter, we will use your email address to send you updates, articles, and information about our services. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

We comply with the Australian Spam Act 2003 and will not send you unsolicited commercial electronic messages.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use cookies to:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Optivise Solutions
Email: hello@optivisesolutions.com.au
Queensland, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.